Return & Refund Policy

At Worn by Water, we take pride in the quality and craftsmanship of our jewellery. Please read our policy carefully before making a purchase.

 

We do not offer returns or refunds for change of mind, or if you decide you no longer want the item after purchase.

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Refunds will only be considered in certain circumstances, such as if an item arrives damaged or faulty. In these cases, refunds are issued solely at the discretion of the business.

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If you believe your item may be eligible for a refund, you must contact us via the contact form provided on our website within 7 days of receiving your order. You are required to include a clear explanation of the issue along with photo evidence of the item and the fault.

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Once your request has been reviewed, the business will determine whether you are eligible for a refund.

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If a refund is approved, the item must be returned to the business before any refund can be processed. Items must be returned in their original condition unless otherwise agreed.

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